The top tech lessons for 2021...from 2020

For many years, “digital transformation” was all the rage, but it meant something different: mainly, hiring consultants or spending lots of money on technology. It was supposed to mean something more fundamental: how to future-proof companies to withstand new challenges and take advantage of new opportunities. But in 2020, companies were forced to make meaningful changes, not tweaks and time-wasting meetings, based on aligning technology with smart business strategy. Years’ worth of change happened in mere months.

What happened in 2020 should become the norm in 2021 -- ongoing thinking about how to restructure the organization, constantly adapting to an ambiguous future. Companies are investing in this.

Businesses are now relying on their tech teams to improve the customer experience. AI is becoming an everyday thing, whether companies need to hirenew staff, or improve business decision-making. It seems to be only the beginning of a larger transformation .

Throughout the year, I had some thoughts about these changes and how tech can support this transformation. Agree or disagree. Either way, I welcome your feedback.

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