Klarna used AI to cut 40% of its staff. Turns out, “cost efficiency” in the name of improving the stock price isn’t the same as “customer satisfaction.”

The internet needs a reset. It's time to bring back the idea of Personal Computing.

As Meta defends its monopoly in court, it rolls out chatbots to keep users engaged by sharing their intimate secrets. The product may change, but the strategy doesn’t. It wants to own you.

The new dream: one person, one AI, and a one billion-dollar company. All you need is to send your vibes to AI and the rest is done for you.

Skype brought us free long-distance calls, but after two decades, its time has come. It’s a reminder that tech evolves, and this chapter is coming to a close.

This is an example of what happens when you start something and 222 weeks later, you realized what you have done.

OpenAI in search of strategy. SearchGPT is not it.

Everyone is telling you that you have to start using AI. But people lose sight of the most basic question when adopting new technology — how will this make me money?

Is a CTO only supposed to talk tech? Absolutely not. The less CTO talks tech and more talks business, the better it is for everyone.

The question is not how AI works. The question is how well it works for your customers. Do they know? Do you? That's what we're discussing in the latest Recurrent Patterns.