Press
555vCTO in the news
International Business Times. Is AI really improving customer service?
The rise of AI in reshaping the US economy is undeniable, particularly in its acceleration of the self-service trend. As businesses harness AI to improve efficiency and user experience, it begs the question: how are consumers truly feeling about it?
Hotjar. How to create an effective customer analytics strategy
A customer analytics strategy is a fundamental necessity in today's data-driven business environment. Companies that overlook this aspect are essentially navigating the market with a blindfold on. Understanding your customers – their behaviors, preferences, and pain points – empowers businesses to make informed decisions, refine their product offerings, and enhance user experiences.
Rogers exec ousted after system failure could be entitled to millions in compensation
Rogers is replacing its chief technology and information officer, just two weeks after the telecommunications giant experienced a nationwide shutdown that left millions of customers without phone, internet and TV service.
Lifewire. Augmented reality takes at-home repairs to the next level
Technology. It presents to humanity a solution to a variety of life’s challenges…but comes with a host of new problems when devices break down. So it’s only fitting that people would turn to – what else? – technology, to help us repair technology. One such tech is augmented reality (AR) . It’s stepping into the spotlight, making at-home repairs and replacements a breeze.
Enterra Solutions. Not artificial intelligence, but augmented intelligence to truly benefit businesses
We hear about AI all the time these days. Artificial intelligence to boost businesses. But a term coined by IBM way back when, called "cognitive computing," focuses on enhancing human decision-making. So it has to make you wonder if AI for artificial intelligence is a misnomer, and that it should stand for augmented intelligence instead.
Lifewire. AI optimizes driving routes to get people home faster and safer
Artificial intelligence is being used in pretty much every industry to optimize operations. Supply chain design. Customer service. Digital ad buying. Stock trading. The list is endless.
It’s no wonder then, that school bus route planners are also using it to design safer and faster routes, so our kids can get home in a timely fashion.
Reworked. Quantum computing is still reserved for tech giants…for now
To say that quantum computing has made major leaps would be a half truth. We’ve gone from theory, to algorithms, to physical quantum computers, but despite all that – the industry is still in its infancy.
Quantropi. Quantum encryption can protect companies, systems, applications...and don’t forget grandma
I wrote an article on quantum cryptography and quantum encryption for the website Quantropi a while back. Since then, I’ve decided it needed a slight rewrite, so I took a second stab at it.
CMSWire. The talent crunch may not hurt tech adoption
Despite recent macroeconomic headwinds, executives are still struggling to fill senior technical roles in North America, and according to a 2021 report, talent availability is cited by business leaders as a leading factor inhibiting technology adoption.
Lifewire. The push for high-speed internet in remote areas
According to data from the United Nations, roughly half of the world's population lacks reliable internet connectivity, particularly in less developed regions. This huge gap shows just how many people are missing out on the benefits of today's connected world.