Enterra Solutions. Not artificial intelligence, but augmented intelligence to truly benefit businesses
We hear about AI all the time these days. Artificial intelligence to boost businesses. But a term coined by IBM way back when, called "cognitive computing," focuses on enhancing human decision-making. So it has to make you wonder if AI for artificial intelligence is a misnomer, and that it should stand for augmented intelligence instead.
Tech company Enterra Solutions reached out to 555 vCTO founder Vaclav Vincalek to get his take on what AI really means. With 30+ years of tech advisory experience under his belt, Vincalek highlighted the social benefits of augmented intelligence for business operations.
How augmented intelligence benefits businesses
When you say AI, people automatically think ‘artificial intelligence’. But many experts will say that artificial intelligence has yet to exist. Instead, people should focus on AI to augment human beings.
“Biased humans can’t create unbiased algorithms,” says virtual CTO and 555vCTO.com founder Vaclav Vincalek. “We’re as likely to make things worse through unintended consequences as we are to make it better by removing one or more types of human bias.”
“The answer is building technology that helps humans to make better decisions supported by access to better information.”
“Here’s the new term I believe we should use for augmented intelligence: human intelligence supported with artificial intelligence. The objective is to help every person to reach their maximum potential.”
This perspective underscores the benefits of ethical and unbiased decision-making, a realm where augmented intelligence can excel.
The other business benefits of augmented intelligence
There is an endless list of how augmented intelligence can benefit businesses. Augmented intelligence isn't just a philosophical concept; it offers tangible advantages. The philosophy of augmented intelligence prioritizes humans over technology. It's all about making people better rather than making them obsolete.
Augmented intelligence offers a multitude of benefits for businesses. It streamlines the onboarding process for new employees, facilitating their understanding of company workflows with the assistance of embedded, rules-based decision-making capabilities. This enables new staff to become more effective from day one.
Companies should also consider that our environment and the ‘data of the world’ is constantly changing. Augmented intelligence benefits businesses with real-time insights that help businesses make informed decisions and avoid being blindsided by unforeseen developments. This proactive approach is crucial in today's dynamic business landscape.
There’s also the ever-crucial CX. Augmented intelligence plays a pivotal role in creating positive customer experiences. Automated chatbots and AI-driven customer support is evolving at a pace the world has never experienced before. Businesses want to ensure faster and more efficient responses to customer inquiries, leading to enhanced overall customer satisfaction.
Augmented intelligence also excels in enhancing decision-making processes. It equips human decision-makers with actionable insights. People can make choices based on data and logic. It helps when augmented intelligence can autonomously handle routine decisions, freeing up experts to concentrate on strategic and complex decisions.
Let’s not forget what AI and augmented intelligence are best at: cleaning and analyzing data, forecasting trends, seeing patterns, and optimizing marketing plans. This helps businesses with strategic planning, significantly reducing planning time and helping businesses stay ahead in their market.
Add augmented intelligence to your business with technology experts at 555 vCTO
The 555vCTO.com, our fractional CTOs are constantly harnessing the power of augmented intelligence to help businesses make more informed decisions, enhance their capabilities, and navigate the complexities of the modern world. Where and when should your company implement AI for maximum benefits to your business? At which stage does it make sense? Those are questions we can help you answer as we analyze your company’s basic system architecture.
Embrace the future of decision-making with augmented intelligence. Contact 555vCTO.com today, and let’s work together to see your business thrive in this ever-changing landscape.