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Consumer Affairs. When chatbots drive customers crazy
AI-powered chatbots, including popular ones like ChatGPT, are making waves right now. But if you're using one regularly, you've likely hit a few bumps in the road. The idea of chatting with an AI sounds futuristic, but when it comes down to those nitty-gritty, complex questions, you might find yourself more often frustrated than amazed.
International Business Times. Is AI really improving customer service?
The rise of AI in reshaping the US economy is undeniable, particularly in its acceleration of the self-service trend. As businesses harness AI to improve efficiency and user experience, it begs the question: how are consumers truly feeling about it?